Privacy Policy

Overview

Averina AI Solution ("Averina", "we", "us", or "our") operates the website at averinaaisolution.com. We provide Business AI solutions, Business Intelligence platforms, SAP ERP services, CRM, POS, and enterprise technology consulting to businesses across India and globally.

This Privacy Policy applies to all information collected through our website, contact forms, quote request forms, and any communications you have with us. By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information you voluntarily provide when you fill out a contact form, request a demo, or submit an enterprise enquiry. This includes:

• Full Name — to address you correctly in our response
• Work Email Address — to contact you about your enquiry
• Company Name — to understand your business context
• Phone Number — optional, for scheduling discovery calls
• Service of Interest — to route your enquiry to the right team
• Project Overview / Message — your description of requirements

We also collect standard technical data automatically when you visit our site:

• Browser type and version
• Pages visited and time spent
• Referring URL — how you found our site
• Device type and operating system
• IP address (anonymised where possible)

We do not collect sensitive personal data such as financial information, government IDs, health information, or biometric data through our website.

How We Use Your Information

We use the information collected solely for the following purposes:

• Responding to your enquiries, demo requests, and quote submissions within 2 business hours
• Scheduling discovery calls and enterprise consultations
• Providing proposal documents, pricing, and service information relevant to your requirements
• Sending service-related communications such as implementation updates or support responses
• Improving our website experience, content relevance, and service offerings
• Complying with applicable legal obligations under Indian law

Data Storage & Third-Party Processors

We use the following trusted third-party services to operate our website. Each is bound by their own privacy policies and industry-standard data protection practices:

• Formspree (formspree.io) — processes form submissions from our Contact and Quote Request forms. Submissions are transmitted securely (HTTPS) and delivered to our team email.
• Google Fonts — loads website typography. Google may log font request metadata per their Privacy Policy.
• Your browser's localStorage — stores only your display theme preference (light/dark mode). No personal data is stored locally.

We do not use advertising networks, tracking pixels, or data brokers on this website.

Data Sharing

We do not sell, rent, trade, or share your personal information with third parties for their own commercial purposes. We may share data only in the following limited circumstances:

• With our team members — only those involved in handling your enquiry have access to your submitted information
• With service providers — technical partners (e.g., Formspree) who process data solely on our behalf and under our instructions
• Legal compliance — if required by Indian law, court order, or government authority under the Information Technology Act, 2000
• Business transfer — in the event of a merger or acquisition, your data would be transferred to the successor entity under the same privacy commitments

Cookies & Local Storage

Our website uses minimal local storage — only to remember your theme preference (light or dark mode). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

You can clear this preference at any time by clearing your browser's local storage or site data. The website will revert to the default theme.

Data Retention

We retain your enquiry information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Indian laws and regulations.

• Enquiry data (contact/quote forms) — retained for up to 2 years to enable follow-up and service continuity
• Client project data — retained for the duration of the engagement plus 5 years as per business record obligations
• Website analytics — aggregated, anonymised data with no fixed retention limit

You may request deletion of your personal information at any time by contacting us at the address below.

Your Rights

Under applicable data protection principles and the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your data where no legal obligation requires its retention
• Right to Withdraw Consent — opt out of any future communications from us at any time
• Right to Grievance Redressal — lodge a complaint with us; we will respond within 30 days

To exercise any of these rights, please contact us at averinaai2026@gmail.com. We will respond within 30 days.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all data transmissions to and from our website
• Secure, encrypted form submission handling via Formspree
• Access controls limiting who within our team can view submitted enquiry data
• Regular review of our data handling practices

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying you if a breach affecting your data occurs.

Children's Privacy

Our website and services are intended exclusively for business professionals and enterprise organisations. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: